Meet Ken LaCroix. An I.T. Pro in Boise, Idaho.
Ken is a military veteran, college graduate, and published author who has been working in the Information Technology field in Boise for about five years. He currently works for Your Health Idaho, Idaho’s state healthcare exchange, where he is an I.T. Infrastructure Analyst. Some of his technology interests include Open Source projects and Operating Systems, the Python programming language, and D.I.Y. home automation.
Outside of work and off screens, you can find Ken outside skiing, hiking, mountain biking, and kayaking all over the beautiful state of Idaho. As an avid hiker, he is proud of completing Boise’s Grand Slam Peaks, multiple times, with ambitions to summit Mt. Borah and eventually more challenging mountains.
Ken holds a Bachelor of Science in Information System Technology with a minor in Cyber-security.
I.T. Infrastructure Analyst
Your Health Idaho
Experience working with and managing a wide range of technologies and OSes including: VMWare VCenter/Horizon, Thinclients & VDI, Unifi USG & AP’s, Microsoft Windows Server, Microsoft Windows 10, Ubuntu Linux, CentOS, HP NAS, Cisco switches, Microsoft Office365, Microsoft Active Directory
Administer Windows and Linux servers to include patch management, backups, network configuration, hardware and software procurement, and installation
Respond and coordinate and resolve system incidences and outages to include root cause analysis
Research and implement technical controls to support policy/procedure
Special assignments to include Powershell, BASH, and Python programming languages and Open Source program customization and implementation
For example, implementing an automated email alert to reduce password reset requests by 80%
User management including provisioning and de-provisioning, hardware set up and user education, troubleshooting, inventory tracking, and licensing
Internal support for endpoint and infrastructure to include VOIP phones, workstations, printers, servers, and associated hardware
IntegriNet Global Solutions
Remote desktop support for 20+ remote locations with software and hardware support including Windows 7/10 Pro, Office 365 and Anti-Virus solutions
Monitored and performed preventative maintenance on 20+ servers and networks including File Share, Backups, Hyper-V, SQL and VPN’s
Imaged and prepared desktop and laptops for deployment
Created and managed users in Active Directory/Exchange and 3rd party services
Managed tickets and endpoints in remote support software
I.T. Support Lead
Third Class Petty Officer
Installed and maintained networks, computers, and peripherals sitewide
Increased hardware and network efficiency by 90%
Coordinated with vendors for successful operations
United States Navy
Assisted in managing division of 15 people
Maintained and troubleshot auxiliary engineering systems
Deployed to support Operation Enduring Freedom
Papers titled "Building a Penetration Testing Device for Black Box Using Modified Linux for Under $50" and "Wi-Fi Redux: Never Trust Untrusted Networks". Published in the International Journal of Advanced Computer Science and Applications (IJACSA).
Information Systems Technology
Information Security Minor
3.9/4.00 Major GPA
"I very much enjoyed working with Ken. He is pleasant, professional, and hard working." Read more.
"[Ken] proved to be essential for keeping our program secure and running smoothly." Read more.
Professor, Regent University
"As a student Kenneth demonstrated a love of learning and the level of commitment necessary to succeed in college and beyond." Read more.
Manager, U.S. Navy
"Kenneth is a highly motivated, professional and dedicated worker." Read more.
"I was always very impressed with Ken’s positive attitude, superb work ethic, and excellent professionalism during our time working together." Read more.
Manager, U.S. Navy
Co-Worker, U.S. Navy
"There wasn't a task too big or small that he couldn't successfully tackle; He is a great team player, yet fully competent in an autonomous role if needed." Read more.